FAQ
1. Do you ship internationally?
Currently, we only deliver within the United Kingdom. International shipping is not available at the moment.
2. How long does delivery take?
Orders are dispatched from our UK warehouse in 1-2 business days, with delivery taking 2-4 business days thereafter.
3. What is your return policy?
We offer a 30-day return policy. The customer is responsible for the cost of return shipping for change-of-mind returns.
4. Can I exchange an item?
We don’t offer direct exchanges. To get a different product, please return the original item and place a new order.
5. What should I do if I receive a damaged or incorrect item?
Please inspect your order upon arrival and contact our customer service team immediately if the item is defective, damaged, or incorrect.
For Purchase
Do you ship outside the UK?
No. iCase Pro is exclusively for customers within the United Kingdom. We do not offer international shipping.
Where are orders shipped from?
All orders are dispatched from our UK-based warehouse in Glasgow.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unworn, and returned with original tags and packaging. You’ll need to provide proof of purchase.
What if my item is damaged or incorrect?
Please inspect your order upon arrival. If there’s an issue, contact us immediately so we can make it right.
Order and support
How do I start a return?
Email us at info@icasepro.co.uk. Once approved, we’ll send you instructions. Returns without prior approval will not be accepted.
Can I cancel my order?
Yes. In accordance with UK consumer law, you may cancel your order within 14 days of delivery for any reason. This statutory right applies alongside our 30-day return policy.
Do you offer exchanges?
We don’t offer direct exchanges. Please return the item first. Once accepted, you can place a new order.
When will I receive my refund??
Refunds are processed within 10 business days of approval and returned to your original payment method. Bank processing times may vary.
Where do I send returns?
Return address:
3/1 4 Dyke rd, Glasgow, Scotland, United Kingdom
When is your support team available?
Our support centre is based in the US, but we operate on UK business hours to serve our UK customers from 9:00am to 5:00pm.